Promoting the emotional well-being of staff in care homes for older people

Blair, Joanna (2020) Promoting the emotional well-being of staff in care homes for older people. D Clin Psy thesis, University of Glasgow.

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Compassion fatigue is associated with negative physical and psychological symptoms. Compassion satisfaction occurs when carers experience reward from helping others. Research has concluded that managerial support can protect against compassion fatigue; however, there is limited evidence exploring how older adult care home managers support their staff.

The study aimed to explore care home managers‟ experiences of mitigating compassion fatigue and promoting compassion satisfaction in their staff teams.

Semi-structured interviews were carried out with six care home managers. The interviews were transcribed verbatim and analysed using Interpretive Phenomenological Analysis.

Three superordinate themes were developed from the data: 1) Navigating staff-resident relationships; 2) Utilising manager resources; and 3) Promoting satisfaction.

The participants described their experiences validating and empathising with staff. They reflected on challenges, the need for relationship-based care, and highlighted staff training needs. Implications and recommendations are discussed.

Item Type: Thesis (D Clin Psy)
Qualification Level: Doctoral
Keywords: Compassion fatigue, compassion satisfaction, care home, manager.
Subjects: B Philosophy. Psychology. Religion > BF Psychology
Colleges/Schools: College of Medical Veterinary and Life Sciences > School of Health & Wellbeing > Mental Health and Wellbeing
Supervisor's Name: White, Dr. Naomi
Date of Award: 2020
Depositing User: Ms Joanna Blair
Unique ID: glathesis:2020-81689
Copyright: Copyright of this thesis is held by the author.
Date Deposited: 02 Oct 2020 14:59
Last Modified: 01 Sep 2022 09:40
Thesis DOI: 10.5525/gla.thesis.81689

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