Development participation and adoption intention of ICT for informed decision-making in urban public services: dashboard for Jakarta traffic police patrolling allocations

Syahrial, Taufiq (2025) Development participation and adoption intention of ICT for informed decision-making in urban public services: dashboard for Jakarta traffic police patrolling allocations. PhD thesis, University of Glasgow.

Abstract

This thesis investigates the development participation and adoption intention of Information and Communication Technology (ICT) for informed decision-making in urban public services, using a dashboard as an ICT example and Jakarta Traffic Police’s patrolling allocation as the use case of decision-making. This research addresses the gaps in understanding Data-Driven Decision-Making (DDDM) in the public sector and the limited study of government-to-employee (G2E) ICT adoption. It also aims to investigate the underexplored role of user participation in the development and adoption of government ICT. Furthermore, this research underscores the need for qualitative insights to inform the development of quantitative hypotheses, particularly where traditional technology acceptance models like TAM and UTAUT may overlook key public sector contextual factors.

The study is divided into two phases: requirement elicitation and adoption intention examination. In the first phase, semi-structured interviews with Jakarta traffic police were conducted to explore their decision-making processes within a Data-Driven Decision-Making (DDDM) framework and identify preferred features for a user-centred dashboard, leading to the development of a tailored prototype. In the second phase, semi-structured interviews were conducted to develop original hypotheses, focusing on public sector-specific contextual factors. These were then quantitatively tested to examine the factors influencing the traffic police's behavioural intention to adopt the dashboard.

The novel contributions of this research include the development of the original contextual hypotheses and identifying new motivational factors influencing government employees’ ICT adoption, such as interoperability expectations, social incentives, and user experience-related factors. The research also highlights the importance of user participation in enhancing the intention to adopt ICT tools in the public sector. The study provides practical insights for improving public service delivery through data-driven tools and contributes to refining ICT adoption theories in public sector contexts while offering evidence-based recommendations that integrate both technological advancements and human insights to foster more resilient and adaptive decision-making.

• Item Type: Thesis (PhD)
• Qualification Level: Doctoral
• Subjects: H Social Sciences > H Social Sciences (General); H Social Sciences > HE Transportation and Communications
• Colleges/Schools: College of Social Sciences > School of Social and Political Sciences > Urban Studies
• Supervisor's Name: McArthur, Dr. David and Livingstone, Professor Nicola
• Date of Award: 2025
• Depositing User: Theses Team
• Unique ID: glathesis:2025-85050
• Copyright: Copyright of this thesis is held by the author.
• Date Deposited: 11 Apr 2025 15:25
• Last Modified: 11 Apr 2025 15:28
• Thesis DOI: 10.5525/gla.thesis.85050
• URI: https://theses.gla.ac.uk/id/eprint/85050